OCBC announced that it will avail a generative artificial intelligence (AI) chatbot to its 30,000 employees globally in November 2023 to assist them with writing, research and ideation.
The deployment of the chatbot, a collaboration between Microsoft’s Azure OpenAI and OCBC, aims to further boost productivity and better serve customers.
OCBC ChatGPT is powered by ChatGPT’s Large Language Models, which analyse queries and produce fully fleshed-out answers and results based on accessible text-based information on the web.
At the same time, the Chatbot is hosted in a secure and controlled environment: Information entered by OCBC staff is kept within the Bank and will not be availed to Microsoft or any external parties.
The bank-wide roll-out comes after a six-month trial (April – September 2023) involving about 1,000 OCBC staff across multiple functions including investment research, product management, and marketing.
Deploying generative AI productivity suite of tools since 2022
Prior to the launch of OCBC GPT, OCBC had deployed several generative AI productivity tools to develop code, summarise documents, transcribe calls, and create an internal knowledge base.
These tools have similarly boosted productivity by as high as 50 percent, freeing up employees’ time and enabling them to focus on higher-value tasks. Refer to the Annex for the list of generative AI tools that the Bank has rolled out.
In 2019, The bank was the first Singapore bank to launch a postgraduate AI scholarship to nurture a pipeline of AI talent.
In the same year, the Bank launched its Data Certification Pathway to groom data professionals in-house through a 12-to-18-month training.
More than 300 staff have since completed this programme. In 2018, OCBC was the first bank in Singapore to launch a dedicated AI Lab to strategically develop in-house AI capabilities, which has since been subsumed within the Group Data Office.
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